How we charge
One accession. One charge. Ever.
Charged once per positive report. Corrections and re-issues never add a second charge, and a true negative is not charged at all.
Already paying a provider? Show us the rate and we will beat it.
| What happens | Effect on your bill |
|---|---|
| Report first released for an accession | Charged once |
| Report amended, content changed | No new charge |
| Report re-sent, content identical | No charge |
| Report corrected and re-run during review | No charge |
| Re-released at any later date | Still the one original charge |
| No pathogen and no resistance gene detected | No charge: a true negative |
What this means for you
- An edited report never bills twice. Corrections, amendments and resubmissions are all included.
- Send negatives too. They cost nothing, you still get a branded report, and there is no filtering logic to maintain.
- You only pay for positives, and you already know roughly what share of your panels come back positive, so the bill follows a number you can forecast.
Questions people ask
Why do you not publish a rate?
Because the right rate depends on your volume and on what you pay today. Show us the rate and we will beat it. You will have a written number before anything is signed.
What counts as a positive report?
A report on which at least one pathogen or resistance gene was detected. Everything else is a true negative, and a true negative is never charged.
What happens when a report is corrected?
Nothing, on the bill. One accession is charged once, ever, whatever happens to it afterwards: amended, re-sent, corrected during review, or re-released later.
Is the culture revision a second charge?
No. When culture returns and the molecular report is revised, the revision is included.
How do I check the invoice?
It lists, month by month, how many positive and negative reports there were and the one rate applied. A minute to reconcile against your own counts.